Privacy Policy
Wisp Chat respects your privacy. This policy explains how we collect, use, share, and protect your information when you use our website, apps, and services. It applies to text chat today and to voice or video if we add those later.
1. Information We Collect
We may collect the following when you use Wisp:
Personal information: email address, username, and the preferences you choose to give us. If you contact support, we collect what you send us.
Usage data: IP address, device and browser type, language, pages or screens you visit, actions you take, and basic diagnostics.
Content and communications: text messages you send so we can deliver the service and keep it safe. If we launch voice or video, related signals may be processed in real time to connect calls and detect abuse. Where allowed and necessary for safety or disputes, we may keep short excerpts, thumbnails, or metadata for a limited time. We do not store full sessions by default.
Payment information: payments are handled by Paddle as our Merchant of Record. Paddle collects card and tax details. We only receive limited billing data like status, country, and the last 4 digits.
Cookies and similar tools: essential cookies for login, security, and basic first‑party analytics. You can control cookies in your browser. Some cookies are required for the service to work.
2. How We Use Your Information
We may use the information we collect for various purposes, including but not limited to:
Providing and maintaining our services.
Personalizing your experience and delivering tailored content.
Communicating with you, including responding to inquiries and providing customer support.
Processing payments, if applicable.
Analyzing website usage and improving our services.
Complying with legal obligations.
3. Data Security
We prioritize the security of your information and employ appropriate measures to safeguard it against unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
4. Data Sharing
We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you. We may also disclose your information when required by law or to protect our rights, property, or safety, or that of others.
5. Third-Party Links
Our website may contain links to third-party websites or services. Please note that we are not responsible for the content or privacy practices of such third parties. We encourage you to review the privacy policies of any third-party websites you visit.
6. Your Choices
You have the right to access, correct, or delete your personal information. You may also choose to opt out of receiving promotional communications from us. Please contact us if you wish to exercise any of these rights or have any inquiries about our privacy practices.
7. Updates to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically for any updates.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
privacy@wisp.chat.
By using our website or services, you consent to the terms of this Privacy Policy.
Last updated: 13.10.2025